Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At AfriTransformers, we strive to process and dispatch orders within 3-15 days, depending on product availability and shipping destination. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor its delivery status.
To create an account with us, simply click on the “Sign Up” or “Register” button located at the top-right corner of our website. Follow the prompts to provide your email address, password, and other necessary information to complete the registration process.
If you need to update your shipping address, please contact our customer support team at info@afritransformers as soon as possible. We will do our best to accommodate your request before your order is shipped.
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our courier’s website.
No, we do not store any credit card information on our servers. All payments are processed securely through our payment gateway provider.
Sales tax may be applicable depending on your location and the relevant tax regulations. The applicable sales tax will be calculated and added to your order total during the checkout process.
We offer international shipping to most countries. You can check if we ship to your country by entering your address during the checkout process.
Depending on the products you have ordered, they may be shipped separately or together in one package. You will receive separate tracking numbers for each shipment if your order is split.
If you need to swap an item
Returns and Exchanges
We offer a 60 day return policy for unused and undamaged items. Please refer to our Returns Policy page for more information.
We apologize for the inconvenience. Please contact our customer support team at info@afritransformers.com with your order number and details of the incorrect item received, and we will resolve the issue promptly.
We take great care in packaging our products, but accidents can happen during transit. Please contact us immediately with photos of the damaged items and packaging, and we will arrange for a replacement or refund.
The return address will be provided to you by our customer support team once your return request has been authorized. Please ensure that the item is securely packaged and include your order number with the return shipment.
For assistance with your order or any inquiries, please contact our customer support team at info@afritransformers.com or call 015 572 1154 During office hours +2 CAT (Central African Time). We are here to help you with any questions or concerns you may have.
If you have entered an incorrect shipping address, please contact us immediately with the correct address details. We will do our best to update the address before your order is dispatched.
We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us immediately. Once your order has been shipped, we may not be able to make changes.
